The Chromebook will set up the user’s profile like it did the first time they signed into it. If the Chromebook is not online, it will Powerwash the next time it connects to the internet.Īfter the reset, all the user profiles will be gone. If the user is logged on to the Chromebook at the time, they will be logged off. Google will then try to reset the Chromebook.

Click the box next to I understand this will remove data from the device and cannot be undone.

If you do not have the reset button option, it means the Chromebook has not been updated to a Chrome OS version that supports remote Powerwashing.

Click the Reset button on the left side of the screen.

You may be dealing with a disabled Chromebook.

If you do not see your device, try changing the search status from provisioned to all.

Click on the serial number of the device.

Forcing re-enrollment is now the default setting, but it’s worth double-checking. In the Google Admin Console, the very first Device Setting programs Forced re-enrollment. There is not enough ibuprofen in the world to fix this headache.

Please, please, please do not miss this step. Force Chromebooks to re-enroll in your domain

Once the Chromebook reenrolls in your domain, it will download the network settings you are pushing out and be able to connect to your “normal” SSID. Enable a temporary SSID (network name) that any device can join and access the Internet. If you find yourself with this issue, here’s a possible quick solution. Many schools control what devices can connect to their WiFi using mac-based authentication to avoid issues like this.

You can push network settings to Chromebooks using the Google Admin Console, but the catch here is the Chromebook has to be able to connect to the Internet in order to download those settings. If your WiFi requires an authentication key (password) or a certificate to be installed prior to joining, you will have to set this information on each Chromebook after the factory reset. Considerations when factory resetting a Chromebookīefore you hard reset your Chromebook you need to be aware of a few things.

Reset google chrome remote